Delivery Information

DELIVERY IS FREE FOR ORDERS OVER £40, (UNDER £39.99 THE DELIVERY CHARGE IS £4.99) HOWEVER THIS DOES NOT APPLY TO CANCELLED AND REFUSED PALLET DELIVERIES ALSO ITS IMPORTANT TO NOTE THAT SOME POST CODES MAY NOT COMPLY.

If the pallet delivery arrives at the customer destination address but the customer refuses the delivery then there will be a charge for this pallet delivery cost and all recurring fees.

If the customer has cancelled the order prior to the delivery date in writing via email then there will be no charge.

Under normal circumstances we aim to ship your order within 2 days and deliver within 6 working days, sometimes before.  At times the courier network can be over subscribed but as a small family business we aim to text and email you regular updates detailing the Courier and Tracking number. During the Christmas and New Year period the delivery times will increase especially if a Pallet company is being utilised for heavier items.

Also during harsh weather warnings substantial delays may occur to include, snow and severe wind and rain which may effect deliveries.

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate dispatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a dispatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where do Luxury Garden Party deliver?

We deliver anywhere in the UK (United Kingdom)

OUR DELIVERIES ARE FREE ON UK MAINLAND BUT....

There may be additional charges and the possibility in some cases that we are unable to deliver for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email info@luxurygardenparty.co.uk or by phone 01288 698901.